Refund policy

Returns

Please notify us of your return within 7 days of receiving the merchandise. If 7 days have gone by since you've received your merchandise and you have not notified us of your request to return the item, unfortunately we can’t offer you a refund or exchange. Following the request, the item must be shipped out to us within the following 7 days. If the item is defected we will cover the cost of the return shipping. In all other cases we ask that you cover the cost of return shipping.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Please Note: Any returns that do not follow the guidelines set forth below will NOT be processed. PLEASE CONTACT INFO@VOILECHIC.COM PRIOR TO MAILING YOUR RETURN.

Nothing is more important to us than your complete satisfaction. If you’re not happy with a purchase for any reason, simply contact customer support and we’ll take care of you.

Our Guarantee

We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for refund or exchange.

Refunds

Voile Chic gladly accepts returns of unworn, unwashed, undamaged or defective merchandise purchased online for a full refund or exchange if we are notified within 7 days of receiving the product. Refunds will be made in the form of store credit or the original payment. Sale items are not eligible for refunds. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Shipping

To return your merchandise using your own trackable and insured shipping method, mail the item to be returned inside the original plastic packaging along with the packing slip to the address we provide. Once we receive your package, we will process an exchange or issue a refund in accordance with this policy.

PLEASE E-MAIL INFO@VOILECHIC.CA FOR RETURN SHIPPING ADDRESS AND INFORMATION.

*Voile Chic is not responsible for shipping fees or lost returns.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@voilechic.ca.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

SMS CONSENT

By checking SMS box, you consent to receive 2 SMS messages per week from Voile Chic automatic telephone dialing system at the number provided. Consent is not a condition to purchase. You may reply STOP at any time to unsubscribe or HELP for help. Msg and data rates may apply. Check our terms of service, and our privacy policy.