FAQ

We have answers to all your questions! In order to serve you faster, we’ve attached an FAQ list that links to the answers to your questions, so you no longer have to wait for a response to your question.

Please note: If your question is not on the list or if it is regarding an issue with your order (fix, change, cancel, or return/refund), we will get back to you with a tailored response within 24 hours.

Please click on the appropriate topic for questions and answers.

  1. PLACING ORDER / PAYMENT METHOD

  2. ORDER SHIPPING (INCLUDES WAIT TIMES)

  3. ORDER STATUS

  4. ORDER TRACKING

  5. ORDER CHANGES / ORDER CANCELLATION (BEFORE SHIPPED)

  6. ORDER ERROR / FIXING (AFTER RECEIVED)

  7. GUARANTEED SATISFACTION / RETURNS / REFUND

  8. STOCKING / RESTOCKING

  9. CURRENCY / CONVERSION

  10. FABRIC CARE / STAIN REMOVAL

  11. DIFFERENCE BETWEEN FABRIC TYPES

  12. INSTANT (PRE-SEWN) HIJABS

  13. CUSTOMER SERVICE / E-MAILS

  14. VC REWARDS PROGRAM


Thank you for choosing Voile Chic. We appreciate your continued support and loyalty. If you have any questions or concerns that are not addressed here, please e-mail info@voilechic.com.